Snapchat account hacked: how to secure it or recover it

What to do first

If you can still log in, change your password straight away to something unique. If you can’t, go to accounts.snapchat.com and use the forgot-password route. Don’t sign in through links from messages or emails.

Step 1: Reset the password

Use the official Accounts Portal. Choose a password you don’t use anywhere else. Snapchat’s help page says it can only reset a password through an email or number linked to the account, so if you can reach neither, see our guide on lost codes, email and phone.

Step 2: Check email, phone and devices

In Settings, verify the email and mobile number are yours, and look at the list of logged-in devices. Remove anything you don’t recognise. If someone changed the email, use Snapchat Support’s compromised-account help.

Step 3: Turn on two-factor authentication

Use an authentication app if offered, or SMS, and save the recovery code. If you lose both, Snapchat’s help pages say lost recovery codes can’t be replaced, so store them well.

Step 4: Warn friends and check connected apps

Tell friends not to open links sent from your account. Remove third-party apps connected to it. Never share your My Eyes Only passcode either; Snapchat says its team never asks for it.

Step 5: Contact Snapchat Support

If the account is out of reach, use Snapchat Support (it starts with the Support Bot) for compromised accounts and explain what happened. Include an email address you can access, and expect questions to verify it’s you, such as your username and when you lost access. This is Snapchat’s own process, and Snapchat doesn’t publish a timeline.

Signs someone else is in your account

• Snaps or Stories you didn’t send.
• New friends or removed friends you didn’t change.
• A password-changed or login email you didn’t trigger.
• Being logged out and unable to log back in.
• Friends telling you they got odd links or requests for money from you.

If you’re logged out and can’t get back in, work through the official account-access help first, and keep note of the date you lost access.

What not to do

• Don’t use “Snapchat hacker” services or pay for recovery. They’re scams.
• Don’t share your password or codes with anyone, including “support” in DMs.
• Don’t make a new account and abandon the old one if you want to recover it.