Information Regulator
POPIA complaints.
Home / Meta appeal links
Meta appeal links for South Africa.
What is specific to South Africa: regulators, reporting lines and rights.
In South Africa, the Information Regulator enforces POPIA, the Cybercrimes Act 19 of 2020 makes unlawful access and cyber extortion crimes you can report to SAPS, and the Film and Publication Board handles complaints about harmful content. If the official route fails, Unbanz handles Instagram ($800) and Facebook ($900) cases, paid upfront with a 100% refund if it fails.
Cybercrimes Act
Report to SAPS.
SAST
UTC+2.
The Meta routes
The Meta routes themselves do not change by country: appeal from the notice you see at login (or in Accounts Center), use www.instagram.com/hacked/ or www.facebook.com/hacked for a takeover, and ask for ad account reviews in business.facebook.com/accountquality. The full list is in the Meta appeal links directory. What follows is only what differs here.
Where to report in South Africa
| Link | What it is for |
|---|---|
| Information Regulator inforegulator.org.za/ | Complaints under POPIA. |
| SAPS www.saps.gov.za/ | Report hacking, fraud and extortion under the Cybercrimes Act. |
| SABRIC www.sabric.co.za/ | Banking crime guidance if money left your account. |
| Film and Publication Board www.fpb.org.za/ | Complaints about harmful and prohibited content. |
POPIA
POPIA gives you a right to ask whether a responsible party holds your personal information and to request corrections. If a request goes nowhere, complain to the Information Regulator.
Language
Appeal in English unless another official language is clearer for you.
Want it handled for you?
Unbanz handles Instagram account recovery for a fixed $800, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Instagram, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Meta appeal links directory, Account recovery by country.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
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QUICK ANSWERS
Good to know.
Is hacking an Instagram account a crime in South Africa?
Yes, unlawful access is an offence under the Cybercrimes Act 19 of 2020.