Netsafe
Approved agency under the HDCA.
Home / Meta appeal links
Meta appeal links for New Zealand.
What is specific to New Zealand: regulators, reporting lines and rights.
In New Zealand, Netsafe is the approved agency under the Harmful Digital Communications Act and the most practical first stop for harassment, impersonation and hacked accounts; the Privacy Commissioner handles data complaints, and agencies must answer access requests within 20 working days. If the official route fails, Unbanz handles Instagram ($800) and Facebook ($900) cases, paid upfront with a 100% refund if it fails.
Privacy Act 2020
20 working days for access.
Scam texts
Forward to 7726.
The Meta routes
The Meta routes themselves do not change by country: appeal from the notice you see at login (or in Accounts Center), use www.instagram.com/hacked/ or www.facebook.com/hacked for a takeover, and ask for ad account reviews in business.facebook.com/accountquality. The full list is in the Meta appeal links directory. What follows is only what differs here.
Who to contact in New Zealand
| Link | What it is for |
|---|---|
| Netsafe netsafe.org.nz/ | Free, independent online safety service. Can liaise with platforms on harmful digital communications. |
| Office of the Privacy Commissioner www.privacy.org.nz/ | Privacy complaints and guidance on access requests. |
| NCSC New Zealand www.ncsc.govt.nz/ | Report hacking and scams (CERT NZ became part of the NCSC). |
| Department of Internal Affairs: 7726 www.dia.govt.nz/ | Forward scam texts free to 7726. |
The Harmful Digital Communications Act
Under the HDCA 2015, Netsafe receives complaints about harmful digital communications and tries to resolve them, often by contacting the platform. If that fails, you can apply to the District Court for orders such as takedown. This route is for harassment and impersonation, not for a disabled account.
Your data under the Privacy Act 2020
You can ask any agency, including overseas ones doing business in New Zealand, for personal information it holds about you. Agencies must respond within 20 working days. If Meta ignores you, complain to the Privacy Commissioner.
Language
Appeal in English or te reo Māori, whichever is more precise for you.
Want it handled for you?
Unbanz handles Instagram account recovery for a fixed $800, paid upfront by card, with a 100% refund if the case fails. Guaranteed 3–7 days from the day we start, with a 100% refund if it fails. We are independent, not Instagram, and we never ask for your password or login codes.
To start, send a screenshot of the full notice, the username or link, and your country to team@unbanz.com. See every fee on the pricing page.
Related
Meta appeal links directory, Account recovery by country.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, TikTok, YouTube, Snapchat and Meta ad accounts, recover Facebook Pages and claim usernames. Fees are fixed and paid upfront, with a 100% refund if the case fails. Contact: team@unbanz.com. Not affiliated with Meta, TikTok, Snap or Google.
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QUICK ANSWERS
Good to know.
Can Netsafe restore my Instagram?
Netsafe can contact platforms about harmful content, but it cannot overrule a disable decision.
How long does an access request take?
Up to 20 working days.