One document
Passport, national ID or licence.
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Instagram asking for ID in France or Germany?
Which document to use, how the selfie works, and what GDPR means for your data.
Upload one clear photo of a passport, national ID card or driving licence whose name matches the account, through the Instagram screen only. For a video selfie, use good light, no filters, your usual phone and no VPN. Under GDPR you can ask Meta how your ID and selfie data are used and kept.
Selfie
Daylight, usual phone, no VPN.
GDPR
Ask how data is kept.
Why checks fail
- Glare or cropped corners on the document.
- A name that does not match the profile at all.
- Repeated submissions in a short time.
- VPN or a rarely used device.
France and Germany notes
A French carte nationale d'identité or German Personalausweis works when the name matches. A passport is often clearest for Latin-script profile names. Head coverings are fine for the selfie if your face is fully visible.
Your data
Meta's notice on the screen explains how long the selfie and ID are kept. You can make a data access request under GDPR.
Related
See Instagram ID verification request, Video selfie verification, ID verification, UK and EU, Instagram disabled, France, Instagram disabled, Germany.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Instagram’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Instagram users in France, Germany.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Which ID works for Instagram in France?
Usually a French passport, carte d’identité or titre de séjour, with the same name as the profile. Instagram often asks for a video selfie instead.
Is there an outside appeal in France?
Once Meta’s own appeal is done, EU users can go to Appeals Centre Europe, which has reviewed suspensions since 2025. It is free and non-binding. Arcom is the French Digital Services Coordinator but does not decide individual appeals.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Can I cover my ID number?
Instagram's ID screen usually allows you to cover numbers that are not needed, while leaving name, photo and date of birth visible.
Should I send ID by email to a helper?
No. Upload ID only inside the Instagram app or website.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.