How to contact Meta support in the UK.

Which contacts actually respond, and which are scams.

Updated 13 November 2026

Meta has no UK account support number; the formal written channel UK users have is a subject access request under the UK GDPR, with a one-month deadline, and fake support offers go to Report Fraud.

No phone line

Numbers claiming to be Meta are scams.

In-app first

Appeal from the notice.

Local contacts

Below.

Meta channels

Link	What it is for
Disabled or suspended	Appeal from the login notice or Accounts Center
Hacked	instagram.com/hacked or facebook.com/hacked
Meta Verified subscriber	Chat in the app
Advertiser	Business Support Home

A written channel with a deadline

A subject access request must be answered within one month (extendable by two). If Meta ignores it, complain to the ico.org.uk/make-a-complaint/.

Fake support in the UK

Report fake “Meta agents” to www.reportfraud.police.uk/ (0300 123 2040), which replaced Action Fraud on 4 December 2025. In Scotland, call 101.

UK businesses

UK advertisers can request support in Business Support Home. If a hacker ran ads on your card, tell your bank and report it to Report Fraud; card disputes are often faster than waiting for Meta to refund ad spend.

Complaints under the Online Safety Act

Instagram and Facebook must offer UK users a way to complain, including about content wrongly taken down. Use the in-app report and appeal tools, and keep screenshots. Ofcom does not take individual cases but does publish guidance on what platforms must do.

After you make contact

If a subject access request comes back incomplete, reply to Meta once citing the missing items before going to the ICO.

Appeal links for the UK

Meta appeal links for the UK

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How to contact Meta, Meta appeal links the UK.

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