Facebook account hacked and you are in the UK?

Steps

1. Open the "security alert" or "email changed" message Facebook sent to your old address and use the link to secure the account, if it is there.
2. Go to facebook.com/hacked on a device and network you have used before and follow the steps.
3. If the email and phone were both changed, choose the option that you no longer have access to them and follow the identity check.
4. Upload ID if asked. The name must match the profile.
5. Once back in, change the password, turn on two-factor authentication, remove unknown devices and check Page and ad account admins.

Where to report it in the UK

Report fraud to Action Fraud at actionfraud.police.uk, or Police Scotland if you live in Scotland. If ads were charged to your card, call your bank. You can ask Meta for your data with a UK GDPR subject access request and complain to the ICO if it is ignored. Ofcom does not handle individual account complaints. Related: hacked Facebook account recovery, lost access to the email or phone and Facebook disabled: how to appeal.

What to send

• Your Facebook profile link or the name on the profile.
• A screenshot of the message or error, with the date visible.
• Which email address or phone number is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with your Facebook profile link and what the hacker changed.
2. We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
3. We map the recovery routes that fit what was changed and prepare what to send through Facebook’s own process.
4. We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• UK users and small businesses after a takeover.
• People whose account is messaging friends with scams.
• Page and ad account owners who lost admin access.

Staying safe

Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

Local questions, answered (2026)

Hacked and now disabled too: what order?

Start at facebook.com/hacked, so the record shows the account was taken, then appeal the disable if a button appears. Secure the email and phone first.

Who do I report it to in the UK?

Report Fraud (which replaced Action Fraud on 4 December 2025) on 0300 123 2040, or Police Scotland on 101. If the hacker is threatening to share private images, also use Report Remove (under-18s) and the Revenge Porn Helpline.

Does a police or fraud report help the appeal?

Meta does not ask for one, but a reference number is useful if money was taken or if you later need to show the account was compromised.

Is there an outside appeal in the UK?

Ofcom regulates platforms under the Online Safety Act but does not decide individual appeals. Appeals Centre Europe is set up under EU law and is aimed at users in the EU.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

Updated November 2026

For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.

The hacker changed my email and phone. Can I still recover it?

Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.

What to send us

• The username or profile link.
• A screenshot of the exact notice, with the date visible.
• Whether you already appealed, and what Meta replied.
• Whether you still have the email and phone number on the account.
• Never your password or login codes.

Send it on WhatsApp or to team@unbanz.com.