National ID or passport
The one closest to the profile name.
Home / Facebook account help
Facebook asking for ID in the UAE, Saudi Arabia, Qatar or Kuwait?
The usual problem is not the document. It is the name: Arabic on one, Latin letters on the other.
Upload one clear photo of a passport or your national ID, such as an Emirates ID, a Saudi national ID or Iqama, a Qatar ID or a Kuwait Civil ID, through the Facebook screen only. The name should match the profile. If the profile is in Arabic and the document in Latin letters, or the other way round, choose the document that is closest and mention both spellings if there is a text box.
Two spellings
Arabic and Latin, if asked.
Same document
Use it each time.
Steps
- Pick the document whose name is closest to the profile name.
- Photograph it in daylight with all four corners in view and no glare.
- Upload it once, from the phone you normally use, without a VPN.
- Wait for the result before trying again.
For expats
Many people in the Gulf moved there recently. If the account shows logins from your home country and from the Gulf, that is normal for Facebook to see. Use the same document throughout, and do not switch between a home-country passport and a residence ID on each attempt.
If the account was hacked
Start at facebook.com/hacked. In the UAE you can report cybercrime through the eCrime platform, in Saudi Arabia through the Kollona Amn app, and in Qatar to the Ministry of Interior cybercrime unit. Keep the reference number.
Related
See Facebook ID upload request, Lost email or phone, Gulf, Facebook disabled, UAE, Facebook disabled, Saudi Arabia.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in United Arab Emirates, Saudi Arabia, Qatar.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
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QUICK ANSWERS
Good to know.
Can I upload a residence permit instead of a passport?
A national ID or residence ID with your photo, name and date of birth is usually accepted. Use whichever matches the profile name best.
Should I change my profile name to match the ID first?
Not while a check is open. Changing the name during a check can add another review step.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.