Short answer
Treat it as a security problem first and a policy problem second. Lock down every admin, remove anything you didn’t add, then request the review. Meta wants to see the account is back in your hands.
What usually triggers it
- A login from a new country or device, often a VPN or a freelancer abroad.
- A sudden spend spike on a new or quiet account.
- A new card added and charged right away.
- Ads you didn’t create, which points to a hacked admin.
Do this first
- Change passwords and turn on two-factor for every admin.
- Check Security and login in Accounts Center and log out of devices you don’t know.
- Remove unknown people, partners and payment methods from the Business Portfolio.
- Pause or delete ads you didn’t create.
- Then request the review in Account Quality.
If you use a VPN or remote team
Logging in from different countries isn’t against the rules, but it looks risky. Keep logins consistent, give remote people their own access instead of sharing one login, and mention it plainly in the review.
When to get help
If the review was denied or keeps looping back to verification, Unbanz can prepare the appeal and documents and handle it through Meta’s official process. See also ad account disabled.
What to send
- Ad account ID and the notice screenshot.
- Any recent changes: new admin, card, location.
- Whether you saw ads or charges you didn’t make.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, Business Portfolio ID and a screenshot of the notice in Account Quality.
- We tell you honestly if we can help and what it costs. The price is agreed before work starts.
- We prepare everything and handle the ad account through the platform’s official process.
- We keep you posted until there’s a result.
Who this is for
- Advertisers, shops and agencies who rely on Meta ads.
- Anyone whose review was denied or who has no review button.
- Business Portfolios restricted more than once.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or says they know someone at Meta, walk away. Unbanz never asks for logins and doesn’t claim any special access. We use the same official routes that are open to you, we just know them well and do the legwork properly.
No passwords or login codes. If we take it on, we get it done.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
