Banned from Facebook Marketplace: how to get your access back

Why Facebook restricts Marketplace

Facebook's help page on Marketplace access says it may limit or suspend your Marketplace access if you break its Commerce Policies, and that when you come close to having your access suspended, it warns you that your access is “at risk”.

Policy is not the only reason. Facebook's Who can use Marketplace page says access may be restricted if you:

• aren't an adult;
• have a new or inactive account;
• are using an additional Facebook profile instead of your main profile;
• went against the Terms of Service, Commerce Policies or other policies;
• aren't logged in, or live somewhere Marketplace isn't available.

The same page says that if you are an adult and were incorrectly blocked, you can confirm your age in the Facebook app on your phone to regain access.

The Commerce Policies also note that businesses and people acting in a business capacity in the European Economic Area, the Philippines and India may have Marketplace access suspended or listings removed if they try to sell there.

Common listing problems

Listings are reviewed automatically and when someone reports them. Frequent causes of rejected listings include:

• items Meta prohibits or restricts, such as weapons and ammunition, alcohol, tobacco, medicines and supplements, animals, adult products and recalled goods;
• counterfeit or “inspired by” branded items;
• services, jobs, real estate “wanted” posts or digital products listed as physical items;
• listings that are not an actual item for sale, such as “before and after” photos or jokes;
• misleading prices, such as £1 placeholder prices.

Step 1: Check your Marketplace status

Facebook's help explains the path:

1. Open the Facebook app and go to your profile.
2. Tap the menu and select Profile status.
3. Select Marketplace below Extra features.

You'll see whether your access is at risk, limited or suspended, and which listings caused it. Screenshot everything.

Step 2: Request a review or remove a warning

Facebook describes two options when a listing is rejected:

• Request a review. If Facebook finds it made a mistake, it will restore your listing. Use this when the item is allowed and the listing was accurate.
• Remove your warning. If this is the first time you've broken a rule, and depending on the rule, you may be able to remove the warning that your access is at risk. The listings that led to the warning won't be restored.

To remove a warning: in Profile status › Marketplace, select Fix it now, then Request review and follow the instructions. Facebook says you'll be asked to read about its policies and can share what you think happened.

What to write

Name the item, say why it is allowed under the Commerce Policies, and offer evidence if you have it, such as a receipt or a photo of the label. Keep it to a few sentences.

If your access is fully suspended

Work through each rejected listing in Profile status and request a review wherever the option appears and you believe the decision was wrong. Facebook does not publish how long a suspension lasts or a separate appeal form for suspensions. If no review option appears, the decision may not be reviewable.

Mistakes that make it worse

• Using a second profile to keep selling. Facebook lists using an additional profile instead of your main one as a reason for restricted access.
• Relisting a rejected item with different wording or blurred labels. It can count as another violation.
• Selling in Buy and Sell groups to get around the block. Group sales are still covered by the Commerce Policies.
• Paying someone to “unban” Marketplace. Only Facebook can restore access.

Selling without losing access

• Read the Commerce Policies' prohibited list before listing anything unusual.
• Use real photos of the actual item and a real price.
• Keep one listing per item and remove sold items.
• Respond to buyers inside Messenger and avoid moving deals to unknown payment links.
• If you sell regularly as a business, use the tools meant for businesses rather than personal Marketplace listings.

When to get help

Most Marketplace issues are solved by the review and warning tools above, and you should try those first. If your whole Facebook account is affected, or reviews keep failing even though the items were allowed, Unbanz can take a look. We are an independent service, not affiliated with Meta. Our free case check for Facebook account recovery comes with a quote before any work. Accepted cases typically take an estimated 3–14 days. Recovery is guaranteed once we accept your case. We review every account first and only take cases we can win. We never ask for your password or login codes.